Level 1 Support
Submitting a complaint for the first time
If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.
Raise a Complaint Visit Us hutatma.bank.in
i. Customer Care Centre: Customers can call 24x7 on Bank’s toll free number at 18005328181 or send an e-mail at itcell@hutatmabank.com Customers can also write to E-channel helpdesk at cms.hutatma.bank.in for complaints
ii. Branch/Departments: Customers can register their complaints at any branch, either in writing/by personal visit/letter/over the telephone or through their registered e-mail ID with our Bank. Complaint Register is also made available at all branches for recording of the complaints. Branch Contact Details are available on Bank’s website hutatma.bank.in under
iii. Contact Us * Branch Finder.
Branch is one of the first point of contact for any complaint and our aim is to resolve all complaints at this first point of contact.
iv. Online Line Transactions: For Complaints related to failed transactions/digital payments disputes/unauthorized transactions, customers may use the customer Care Centre No. 0231-2664025/26 or Toll-Free number 18005328181, or write to ho@hutatma.bank.in Customers can also write to E-channel helpdesk at cms.hutatmabank.in for complaints related to Mobile Banking
If you are not satisfied with the response, please escalate the matter to the next level.
You can find the list of branch email IDs and phone numbers on our website: hutatma.bank.in
Level 2 Support
Escalation to Head – Nodal Officer
If the solution provided at Level 1 does not meet your expectations, escalate the matter to the relevant Head Complain Officer.
Bank’s Grievance Redressal Unit /Nodal Officer/s at HO:-In case the customer is not satisfied with the resolutions given at Level I channel of the Bank, the customer can choose to reach out to Level II channel of the Bank i.e. Bank’s Nodal Officer at Head Office. Complaints can be sent to Grievance Redressal Unit/ Nodal Officer at e-mail ID ho@hutatmabank.com. Also, complaints can be lodged through Bank’s Website: under the option “Lodge A Complaint” available on home page of our Bank’s website hutatma.bank.in. Mail on :- aimomin@hutatma.bank.in
Call on :- 7385757681
Level 3 Support
Escalation to Principal Nodal officer
If the solution provided at Level 2 does not meet your expectations, you can contact our Nodal Officer.
In case the customer is not satisfied with the resolution/responses provided by any of the Level I or Level II of the Bank, the customer can choose to refer the case to Level III i.e. Bank’s Principal Nodal Officer at Head Office Level. Complaints to Level III can be sent at e-mail ID Ho@hutatmabank.com
Bank has a turnaround time of 30 working days for resolving the customer’s grievances by any of the channels i.e. Level I or II or III.
Mail on :- ceo@hutatma.bank.in
Principal Nodal Officer
MR. SHRIKANT NARAYAN CHAVAN (CEO)
Contact Details 9860446188
Bank Address : 'B' Type, Kamgar Bhavan, Karkhana Road, Walwa (Tal-Walwa, Dist-Sangli, 416313
Mail on :- ceo@hutatma.bank.in
If Still Not Satisfied
You may approach the statutory body appointed by the Reserve Bank of India:
Lodge your complaint online through the RBI CMS Portal: https://cms.rbi.org.in
Or submit in physical/electronic mode to:
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India
Central Vista, Sector 17, Chandigarh - 160 017
Email: crpc@rbi.org.in
